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Connect a Knowledge Base

A Knowledge Base allows your Video Agent to answer customer questions using your organization’s information instead of relying solely on its base AI model. By connecting a Knowledge Base, your Video Agent can provide more accurate, relevant, and context-aware responses during conversations.

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Why Use a Knowledge Base?

A connected Knowledge Base enables your Video Agent to:

• Answer questions using your business data
• Retrieve information from uploaded documents
• Provide accurate product information
• Respond using company policies and FAQs
• Deliver consistent answers across conversations

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Supported Knowledge Sources

Your Knowledge Base can include information such as:

• PDF documents
• Product manuals
• User guides
• Company policies
• Frequently Asked Questions (FAQs)
• Website content
• Training materials
• Internal documentation

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Connect a Knowledge Base

To connect a Knowledge Base to your Video Agent:

1. Open the Video Agents section.
2. Create a new Video Agent or edit an existing one.
3. Navigate to the Knowledge Base section.
4. Select one or more existing Knowledge Bases.
5. Save your changes.

Once connected, the Video Agent will use the selected Knowledge Bases to answer customer queries.

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Using Multiple Knowledge Bases

You can associate multiple Knowledge Bases with a single Video Agent. This allows your agent to retrieve information from different sources, such as:

• Product Documentation
• Pricing Information
• Support Articles
• Internal Policies
• Sales Material

Organizing information into separate Knowledge Bases makes it easier to manage and update your content.

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Updating Knowledge

As your business grows, you can update your Knowledge Bases by:

• Uploading new documents
• Removing outdated files
• Editing existing content
• Creating additional Knowledge Bases

Your Video Agent will automatically use the updated information during future conversations.

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Best Practices

For the best results:

• Upload clear and well-structured documents.
• Remove outdated or duplicate information.
• Separate unrelated topics into different Knowledge Bases.
• Use descriptive names for easier management.
• Review your content regularly to keep responses accurate.

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Next Steps

After connecting a Knowledge Base, continue configuring your Video Agent before deployment.