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Choose an Avatar

An avatar is the visual representation of your Video Agent during conversations. It provides a face for your AI assistant, making interactions feel more natural and engaging. Selecting the right avatar helps reinforce your brand identity and creates a better customer experience.

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Why Avatars Matter

A well-designed avatar can:

• Improve customer engagement
• Create a more human-like interaction
• Build trust during conversations
• Represent your brand professionally
• Enhance onboarding and support experiences

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Selecting an Avatar

When creating a Video Agent:

1. Navigate to Video Agents.
2. Open an existing Video Agent or create a new one.
3. Locate the Avatar section.
4. Browse the available avatars.
5. Select the avatar that best matches your use case.
6. Save your changes.

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Choosing the Right Avatar

Consider the following when selecting an avatar:

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Match Your Brand

Choose an avatar that aligns with your organization’s identity. For example:

• Professional appearance for enterprise businesses
• Friendly appearance for customer service
• Modern appearance for technology companies
• Formal appearance for financial institutions

Maintaining consistency between your avatar, voice, and conversation style creates a more natural user experience.

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Pair the Avatar with the Right Voice

Your avatar should complement the selected voice. A good combination includes:

• Matching language
• Appropriate speaking style
• Consistent personality
• Suitable conversation tone

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Best Practices

• Choose an avatar that represents your business professionally.
• Use the same avatar across customer interactions for consistency.
• Match the avatar with your brand personality.
• Select a voice that complements the avatar.
• Test conversations before deploying the agent.

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Next Steps

After selecting an avatar, continue configuring your Video Agent.