Step 1: Write the Prompt & Configure Voice - weya AI docs

Step-1

1. Write First Message and System Propmt

First Message - This is the first line your assistant speaks when a call or chat begins.
Keep it warm, friendly, and aligned with your brand’s tone.

Example:

Hi there, this is Alex from TechSolutions customer support.  
How can I help you today?

System Prompt - This defines how your assistant behaves and what kind of tone or knowledge it uses during interactions.

**Example:**
> You are Alex, a customer service voice assistant for TechSolutions. Your primary purpose is to help customers resolve issues with their products, answer questions about services, and ensure a satisfying support experience.  
> - Sound friendly, patient, and knowledgeable without being condescending  
> - Use a conversational tone with natural speech patterns  
> - Speak with confidence but remain humble when you don't know something  
> - Demonstrate genuine concern for customer issues  

Step-2

2. Configure Voice Settings

Open the Voice Selection dropdown.
Preview and choose your preferred voice.

💡 Tip

Keep your first message warm and welcoming, and choose a voice that aligns with your brand personality. Test both together to ensure clarity, naturalness, and the right tone for your audience.

Create Your First Campaign in 5 Minutes Step 2: Add Tools & Knowledge Base