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Step-1

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1. Write First Message and System Propmt

  • First Message - This is the first line your assistant speaks when a call or chat begins.
    Keep it warm, friendly, and aligned with your brand’s tone.
Example: 
Hi there, this is Alex from TechSolutions customer support.  
How can I help you today?
  • System Prompt - This defines how your assistant behaves and what kind of tone or knowledge it uses during interactions.
**Example:**
> You are Alex, a customer service voice assistant for TechSolutions. Your primary purpose is to help customers resolve issues with their products, answer questions about services, and ensure a satisfying support experience.  
> - Sound friendly, patient, and knowledgeable without being condescending  
> - Use a conversational tone with natural speech patterns  
> - Speak with confidence but remain humble when you don't know something  
> - Demonstrate genuine concern for customer issues

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Step-2

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2. Configure Voice Settings

  • Open the Voice Selection dropdown.
  • Preview and choose your preferred voice.

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💡 Tip

Keep your first message warm and welcoming, and choose a voice that aligns with your brand personality. Test both together to ensure clarity, naturalness, and the right tone for your audience.