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Overview

Weya is the all-in-one platform for building, testing, deploying, and monitoring AI-driven campaigns and agents — across Phone, Video, and WhatsApp — from a single dashboard. Unlike single-channel tools, Weya lets you launch a voice agent (including high-volume Voice Blasters), a video agent, and a WhatsApp conversational agent from the same workspace, using the same prompt logic and the same analytics. This guide will walk you through:
  1. Creating your account
  2. Choosing your Agent Type (Phone, Voice Blaster, Video, or WhatsApp)
  3. Building your agent
  4. Connecting your channel (phone number, WhatsApp Business number, or generating a video link)
  5. Launching your first campaign
  6. Monitoring live performance

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Steps

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Step 1: Create Your Account

  1. Visit the Weya Dashboard.
  2. Sign up for a new account.
  3. Verify your email and complete your workspace setup.

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Step 2: Choose Your Agent Type

Weya supports four agent types out of the box — pick the one that fits your use case, or build several for an omnichannel campaign.
  1. Navigate to the Agents tab.
  2. Click Create an Agent.
  3. Select your Agent Type: Phone Agent, Voice Blaster, Video Agent, or WhatsApp Agent.

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Step 3: Build Your Agent

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Option A — Phone Agent

  1. Choose Agent Category: Single-Prompt Agent (or Multi-Prompt Agent for complex flows).
  2. Select Call Type: Outbound or Inbound.
  3. Click Choose Template and continue.
  4. Update the Prompt and System Message.
  5. Set voice, language, and interruption sensitivity.
  6. Click Save.

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Option B — Voice Blaster

Created from the Agents tab just like every other agent type.
  1. Select Blaster Type:
    • Static — upload or record a fixed message that plays the same way for every contact.
    • Dynamic — write a Prompt and System Message so the AI generates a personalized version of the message per contact (e.g. inserting name, order details, due dates).
  2. Set voice, language, and (for Dynamic) response handling for callee interruptions.
  3. Click Save.

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Option C — Video Agent

  1. Choose an Avatar (or upload a custom one) and select a voice to match.
  2. Session Type is currently Inbound only — contacts join a video link to reach the agent.
  3. Click Choose Template and continue.
  4. Update the Prompt and System Message — this drives what the avatar says and how it responds on screen.
  5. Click Save.

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Option D — WhatsApp Agent

  1. Choose Agent Category: Single-Prompt Agent or Flow-Based Agent.
  2. Select Conversation Type: Outbound Broadcast or Inbound Support.
  3. Click Choose Template and continue.
  4. Update the Prompt, System Message, and any Quick Reply buttons/menus.
  5. Click Save.

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Step 4: Connect Your Channel

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Phone Number (Phone Agent & Voice Blaster)

Voice Blaster uses the exact same phone connection flow as Phone Agent — no separate setup.
  1. Go to the Phone Numbers tab.
  2. Click Add Number → select Add Phone Number.
  3. Choose your service provider, enter credentials, and click Save.
  4. Click Assign Outbound Agent → select your Phone Agent or Voice Blaster → Connect Agent.

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Video Agent

No separate connection step needed — your Video Link is generated automatically when you create the campaign in Step 5.

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WhatsApp Business Number

  1. Go to the WhatsApp tab.
  2. Click Add Number → connect via WhatsApp Business API (Meta-verified).
  3. Enter your Business ID and credentials, then click Save.
  4. Click Assign WhatsApp Agent → select your agent → Connect Agent.

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Step 5: Create Campaign

  1. Navigate to the Campaigns tab.
  2. Click Create Campaign → choose the channel: Phone, Voice Blaster, Video, or WhatsApp (or select Omnichannel to combine them). Voice Blaster campaigns follow the exact same setup flow as Phone Agent campaigns.
  3. For Video campaigns: your unique Video Link is generated automatically at this step — copy or share it directly with contacts (no separate setup required).
  4. Click Add Contacts → upload your list or connect a CRM.
  5. Enter all required details (schedule, throttling, retry rules).
  6. Click Create Campaign.

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Step 6: Monitor & Optimize

  1. Go to the Analytics tab to track calls, video sessions, and WhatsApp conversations in real time.
  2. Review transcripts, sentiment, and outcome tags per interaction.
  3. A/B test prompts across channels without leaving the dashboard.

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Congratulations!

Your Weya agents are now live and can:
  • Make outbound calls and blast high-volume voice campaigns and host video conversations and run WhatsApp chats — all from one platform
  • Handle natural, multimodal conversations automatically
  • Process requests 24/7 across every channel your customers actually use
  • Give you unified analytics instead of juggling multiple disconnected tools

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Why Weya over single-channel platforms

Most competitors stop at phone agents. Weya gives you Phone, Voice Blaster, Video, and WhatsApp agents in one workspace, one prompt library, and one analytics view — so you can meet customers wherever they are without duct-taping separate tools together.