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Deploy Your Video Agent

Once your Video Agent has been configured with an avatar, voice, system prompt, and optional Knowledge Base, it’s ready to be deployed. Deploying a Video Agent makes it available for customer interactions through your selected channels or applications.

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Before You Deploy

Ensure your Video Agent is fully configured:
  • Agent name is configured
  • Avatar is selected
  • Voice is configured
  • System Prompt is complete
  • Welcome message is configured
  • Knowledge Base is attached (optional)
Review your configuration carefully before deploying to ensure the best customer experience.

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Deploy Your Agent

To deploy your Video Agent:
  1. Open the Video Agents section.
  2. Select the Video Agent you want to deploy.
  3. Verify all configuration settings.
  4. Click Deploy or Publish.
  5. Wait for the deployment process to complete.
Once deployed, your Video Agent is ready to interact with users.

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Test Before Going Live

Before sharing your Video Agent with customers, perform a few test conversations. Verify that:
  • The avatar loads correctly.
  • The selected voice sounds natural.
  • Greetings are delivered correctly.
  • Questions are answered accurately.
  • Knowledge Base responses are correct.
  • Integrations and tools work as expected.
Testing helps identify issues before customers interact with the agent.

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Monitor Performance

After deployment, monitor your Video Agent regularly. Review:
  • Conversation history
  • User interactions
  • Response accuracy
  • Engagement metrics
  • Errors or failed requests
  • Tool execution logs
Continuous monitoring helps improve the overall experience.

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Update Your Video Agent

Your Video Agent can be updated at any time after deployment. Common updates include:
  • Editing the System Prompt
  • Changing the avatar
  • Updating the voice
  • Connecting additional Knowledge Bases
  • Adding new integrations
  • Improving conversation instructions
Changes can be published whenever you’re ready.

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Best Practices

  • Test your Video Agent before every production deployment.
  • Keep your Knowledge Base updated with the latest information.
  • Use clear and specific instructions in the System Prompt.
  • Monitor conversations regularly to identify improvement opportunities.
  • Update your agent as your business processes evolve.

Create a Video Agent

Learn how to create and configure a new Video Agent.

Connect a Knowledge Base

Provide your Video Agent with accurate business information using Knowledge Bases.
Deploying a Video Agent publishes its current configuration. Any future changes should be tested before being deployed again to ensure a consistent user experience.

Previous

Review or update your Knowledge Base.

API Reference

Learn how to manage Video Agents programmatically using the API.