1. Auto Detect Language
Enables automatic detection of the caller’s language. Useful for multilingual audiences; the agent adapts without manual intervention.Keeps conversations natural and reduces errors caused by language mismatches.
2. Retry on Voicemail
Automatically retries calls when voicemail is detected. Helps ensure your call connects with a real person.Ideal for important, time-sensitive outreach.
3. Ambient Noise
Adds background sound to simulate realistic environments. Noise Type:Selects the background (e.g., “office-with-telephone”).
Use quieter options for support calls; busier for informal calls. Noise Volume:
Adjusts loudness of ambient sound (0 to 1).
Set low for minimal distraction; higher for immersive experiences.
4. Vocabulary
Lets you specify custom or frequently used words. Boosts speech recognition accuracy for names, technical terms, and company-specific lingo.Enter multiple words for broader coverage.
5. Max Timeout
Limits the length of each call. Adjust with slider (up to 30 minutes).Prevents long, unmonitored calls—recommended for compliance and resource management.
6. Voice Speed
Controls how fast the agent speaks. 1x is normal; increase for quicker responses, decrease for clarity.Great for accessibility—match caller needs and preferences.