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The Call Transfer Configuration feature allows you to forward incoming calls to another phone number automatically. This helps ensure that no important call is missed when you or your agents are unavailable.

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Steps to Configure Call Transfer

  1. Open the Call Transfer Menu
    Navigate to Tools & Knowledge Base Section and select Call Transfer Configuration.
  2. Enter the Call Transfer Number
    You’ll see a field labeled Call Transfer Number (as shown in the image above).
    • Enter the complete phone number, including the country code.
    • For example, for a US number, include +1 before the number, such as +12345678900.
  3. Verify Format
    Ensure your number follows the international format:
    • Starts with a +
    • Followed by the country code
    • Then the local phone number
   Example:  
   `+14155552671` → United States  
   `+919876543210` → India
  1. Save Your Configuration
    • After entering the number, click on the Submit button.

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Important Notes

  • The number you enter must be active and reachable.
  • If your organization uses an external provider for call routing, ensure that the number entered is whitelisted or authorized by your provider.
  • Call transfers typically occur in real time, so verify connectivity before finalizing.
💡 Tip
Always test the call transfer feature after setup to confirm calls are routed to the correct number.