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Configure Post Call Notifier

  1. Navigate to Tools & Knowledge Base.
  2. Select Whatsapp Notifier.
  3. If the user doesn’t have a WhatsApp number added
  4. Go to the Phone Number section and click Add WhatsApp Number.
  5. Add the WhatsApp phone number and auth token provided by our WhatsApp service provider, AI Sensy.
Once added, head back to Tools & Knowledge Base. The number will now appear in the dropdown for notifications.

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Select Number & Template

  1. Open the WhatsApp Number dropdown and select the number you just added.
  2. Choose the template you want to send automatically after the call ends.

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Add Variables

  1. Assign dynamic variables in the template.
    • Example:
    For a template with a first name placeholder, set the variable to 'Cristiano'.```
  2. Click Save to finalize the configuration.
💡 Tip
  • Ensure the WhatsApp number is verified with AI Sensy before selecting it.
  • After setup, notifications will automatically send after each call ends.