DNC (Do Not Call)
Add to DNC List
Add a phone number to the Do Not Call (DNC) list for your organization.
POST
Documentation Index
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Overview
Add a phone number to your organization’s Do Not Call (DNC) list. Once added, this number will be excluded from future outbound calling campaigns. The system automatically sends a notification email to the organization admin when a number is added to the DNC list.Prerequisites
- Bearer token for authenticated workspace access
- Valid
batchIdthat exists in your workspace - Valid
requestUUIDfrom a call record in the specified batch
Request
Bearer token for the authenticated workspace account.
Phone number to add to the DNC list with country code (e.g., “12125551234”). The
+ prefix is optional.ID of the batch associated with the call that triggered this DNC request.
Unique identifier (UUID) of the specific call record from the batch’s phone logs.
Optional classification for the DNC entry (e.g., “customer_request”, “complaint”, etc.).
Response
Success message confirming the phone number was added to the DNC list.
Indicates whether the operation was successful.
HTTP status code (200 for success).
Error Handling
- 400 Bad Request – Missing required fields (
phoneNumber,batchId, orrequestUUID), or phone number already exists in DNC for this organization. - 404 Not Found – Batch not found, user not found for the batch, or call record not found for the given
batchIdandrequestUUID. - 500 Internal Server Error – Server error while processing the request.
When a phone number is added to the DNC list, the system automatically:
- Links the DNC entry to your organization
- Associates it with the batch and call record
- Stores call recording and transcription data (if available)
- Sends an email notification to your organization’s admin
Authorizations
Bearer token authentication for workspace access
Body
application/json
Response
Phone number added to DNC successfully

