> ## Documentation Index
> Fetch the complete documentation index at: https://docs.weya.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Transfer Configuration

The **Call Transfer Configuration** feature allows you to forward incoming calls to another phone number automatically. This helps ensure that no important call is missed when you or your agents are unavailable.

***

### Steps to Configure Call Transfer

1. **Open the Call Transfer Menu**\
   Navigate to Tools & Knowledge Base Section and select **Call Transfer Configuration**.

2. **Enter the Call Transfer Number**\
   You’ll see a field labeled **Call Transfer Number** (as shown in the image above).
   * Enter the **complete phone number**, including the country code.
   * For example, for a US number, include `+1` before the number, such as `+12345678900`.

3. **Verify Format**\
   Ensure your number follows the **international format**:
   * Starts with a `+`
   * Followed by the **country code**
   * Then the **local phone number**

```
   Example:  
   `+14155552671` → United States  
   `+919876543210` → India
```

4. **Save Your Configuration**
   * After entering the number, click on the **Submit** button.

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### Important Notes

* The number you enter must be **active and reachable**.
* If your organization uses an external provider for call routing, ensure that the number entered is **whitelisted** or **authorized** by your provider.
* Call transfers typically occur in **real time**, so verify connectivity before finalizing.

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💡 **Tip**\
Always test the call transfer feature after setup to confirm calls are routed to the correct number.