> ## Documentation Index
> Fetch the complete documentation index at: https://docs.weya.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Step 1: Write the Prompt & Configure Voice

> Set your assistant’s first message, system prompt, and select its voice for a natural, friendly experience.

***

## Step-1

### 1. Write First Message and System Propmt

* **First Message** - This is the first line your assistant speaks when a call or chat begins.\
  Keep it warm, friendly, and aligned with your brand’s tone.

**Example:**

```text theme={null}
Hi there, this is Alex from TechSolutions customer support.  
How can I help you today?
```

* **System Prompt** - This defines how your assistant behaves and what kind of tone or knowledge it uses during interactions.

```text theme={null}
**Example:**
> You are Alex, a customer service voice assistant for TechSolutions. Your primary purpose is to help customers resolve issues with their products, answer questions about services, and ensure a satisfying support experience.  
> - Sound friendly, patient, and knowledgeable without being condescending  
> - Use a conversational tone with natural speech patterns  
> - Speak with confidence but remain humble when you don't know something  
> - Demonstrate genuine concern for customer issues  
```

***

## Step-2

#### 2. Configure Voice Settings

* Open the **Voice Selection** dropdown.
* Preview and choose your preferred voice.

***

### 💡 Tip

Keep your first message warm and welcoming, and choose a voice that aligns with your brand personality. Test both together to ensure clarity, naturalness, and the right tone for your audience.