> ## Documentation Index
> Fetch the complete documentation index at: https://docs.weya.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Calling Campaign

The **Campaign Management** section allows you to create, configure, and manage outbound calling campaigns. Each campaign can have its own schedule, retry logic, CRM integration, and call data imported via CSV.

***

### Steps to Create a Campaign

1. **Navigate to Campaigns**
   * From the sidebar menu, click **Campaigns**.
   * Press the **Create Batch** button at the top right.

2. **Fill in Campaign Details**
   * In the popup window titled **Create Calling Campaign**, enter a **Batch Name** — for example, "Cristiano".
   * Under **Calling Numbers**, add one or more phone numbers. These are the numbers your system will use for outbound calls.
   * You can search and select previously configured numbers from the list.

***

### Configure the Calling Schedule

1. **Select Calling Days**
   * Choose the days of the week your campaign should run. You can click individual days (e.g., M, T, W, T, F) or select all.

2. **Timezone Setting**
   * Choose your operating timezone.
   ````
    Example: **(GMT+5:30) Chennai, Kolkata, Mumbai, New Delhi**.```

   ````

3. **Set Start and End Time**
   * Define the time window for outbound calls.
   * Default Example: **Start Time** → 09:00, **End Time** → 17:00.
   * Calls will be initiated only during this window.

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### Retry Settings

These settings determine how the system handles retries for unanswered calls.

* **Max Attempts per Contact:** Set how many times the same contact number can be retried.
  ```
  Example: 3 attempts.
  ```
* **Delay Between Attempts (minutes):** Set how long the system should wait between retries.
  ```
   Example: 5 minutes.
  ```

***

### CRM Options

Select whether this campaign should interact with your CRM system.

* **Outgoing CRM:** Choose this for outbound lead follow-ups.

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### Inbound Call Settings

* Toggle **Allow inbound calls on selected phone numbers** to enable or disable inbound capabilities on the configured numbers.

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### CSV Upload and Country Validation

Upload your CSV file containing the contact list for outbound calls.

1. **Country Code for CSV Number Validation**
   * Select the appropriate country code prefix.\
     Example: **+91** for India.

2. **Mandatory Template Variables for CSV Upload**
   * Add custom or predefined **template variables** if required for dynamic calling scripts or CRM updates.

3. **Upload CSV File**
   * Click the upload area or drag your contact file.
   * Format: `.csv` with columns for phone numbers and optional variables.
   * **Maximum file size:** 50 MB.

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### Finalization

Once all details are filled in:

* Review your configuration settings.
* Click **Create Campaign** at the bottom right to finalize.

Your campaign will now appear under **Campaign Management** with call statistics and status indicators.

***

💡 **Tip**

* Always verify phone numbers before uploading CSVs to prevent validation errors.