> ## Documentation Index
> Fetch the complete documentation index at: https://docs.weya.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Campaign Analytics & Monitoring

The **Campaign Analytics** dashboard allows users to measure and monitor the performance of call campaigns. It provides a detailed view of campaign performance, including call success rate, duration, and status updates all in real time.

***

### Campaign List View

In the main campaign list, each campaign displays the following:

* **Campaign Name** – The name of the campaign (e.g., “mm”).
* **Call Statistics** – A quick summary showing:
  * **Total Calls:** The total number of attempted calls under the campaign.
  * **Picked:** Calls that were successfully answered.
  * **Completed:** Calls that finished execution successfully.
* **Status:** Indicates the current progress, such as *Completed*, *Pending*, or *Unknown*.
* **Created:** Displays when the campaign was created.
* **Actions:** Options to view analytics, delete, or manage the campaign.

```
Example:
A campaign named Testing Campaign might show:
- Total: 200 
- Picked: 150  
- Completed: 75  
- Status: Unknown  
```

Older campaigns may appear as *Completed* once all calls finish.

***

### Call Details View

Each campaign includes a **Call Details** section where detailed call-level data can be viewed.

#### Columns Explained

* **Phone Number:** The number dialed during the campaign.
* **Call Cost:** The cost of the call (if applicable).
* **Status:** Displays the current state of the call (e.g., *Pending*, *Completed*).
* **Duration:** Shows the length of each call after completion.
* **Start Time:** Indicates when the call began.
* **Created At:** Timestamp for when the call record was generated.
* **Retry Count:** Shows how many times the call was attempted.
* **Actions:** Provides options to view logs, retry calls, or analyze call data.

*Pending calls* will show “N/A” for duration and start time until they are processed.

***

### Batch Analytics View

When you click on a specific campaign, the **Batch Analytics** section appears with deeper insights.

### Campaign Details

* **Campaign Name:** Displayed at the top (e.g., “Testing Campaign”).
* **Created At:** Timestamp when the batch was created.
* **Status:** Real-time status (e.g., *Pending* when in progress, *Completed* after finalization).

***

### Call Success Rate

A **Donut Chart** visually represents the proportion of calls across various categories:

* **Completed** – Successfully finished calls.
* **Pending** – Calls still in progress.
* **Busy / Failed / No Answer / Queued** – Indicate specific failure or waiting states.

Hovering over the chart provides exact counts in each category to quickly assess campaign performance health.

***

### Call Duration Distribution

This graph displays the number of calls across different time duration intervals:

* Ranges: *0–30s*, *31–60s*, *1–2m*, *2–5m*, etc.
* Helps analyze average conversation lengths and agent interaction quality.
* Empty bars indicate no completed calls yet.

***

### Managing Campaigns

Each campaign includes administrative actions:

* **Edit:** Modify campaign name or scheduling parameters.
* **Delete:** Permanently remove the campaign and all its associated call records.
* **Pause:** Temporarily suspend an active campaign.
* **Export:** Download analytics data for external reporting or documentation.

***

### Insights and Recommendations

* **Pending Calls:** If all calls remain pending, confirm that your telephony integration is running properly.
* **Low Success Rate:** Indicates failed or unanswered calls; verify numbers and call routing.
* **Duration Analysis:** Short durations often mean disconnected or unanswered calls, while longer durations reflect successful engagement.

***

💡 **Tip:**\
Regularly monitor both *Call Success Rate* and *Call Duration Distribution* to identify technical issues or optimize staff efficiency. Export reports after each campaign for performance tracking and compliance audits.